Team Manager – Milton Keynes Office Based – Highly Competitive Salary – Full Time, Permanent

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world. Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more.

The Opportunity:

Broadspire is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manager our rapidly expanding team of claims handlers, based at our Milton Keynes office.

What You Will Be Doing – Team Manager:

Your team will be handling a wide variety of travel based claims, ranging from cancellations, curtailment, medical emergencies and expenses through to damage waivers on hire vehicles. You’ll skills and experience as a team leader will help support and guide your team in providing swift settlement within expected service level agreements wherever possible, whilst also ensuring each claim has been fully investigated with a full audit of claims specific information. You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.

About You:

We’re looking for a talented leader: A candidate that enjoys mentoring and developing a team to ensure a high performance and success.  You’ll ideally have/be:

• An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply
• Evidence of mentoring and developing teams to a high performance standard
• Knowledge of the principals of insurance and claims process
• Exceptional customer service ethics – ensuing clients and policy holders receive a first class service from your team
• The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner
• Strong organisational skills, coupled with attention to detail
• Flexibility in your approach to changing priorities

Due to the nature of our work, any offer is subject to a satisfactory DBS check

Benefits:

• Highly competitive salary
• 25 days holiday
• Additional day off for your Birthday
• Systems training
• Company pension
• Dental plan
• Exam support and career progression
• Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So what are you waiting for? Apply today, we’re looking forward to your application.