Property Adjuster

Job Type: Full Time, Permanent

Location: London/Southeast

Salary: £Competitive

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organisations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.


Property Adjuster – London/Southeast

  • Are you a considered individual with a curious mind capable of building relationships with people from all walks of life?
  • Can you articulate yourself clearly both verbally and in writing?
  • Do you have a passion for the delivery of exceptional customer service?
  • Do you challenge day to day situations and the norm yet remain calm under pressure?
  • Have a valid full UK driving licence?
  • Would long-term career growth in a IBUK recognised ‘2024 Top UK Insurance Employer’ spark your interest?

If the answer is yes, then keep reading as Sedgwick Home Claims Services are looking for professional, well organised, and dedicated individuals for the role of a domestic loss adjuster.

Wherever you are in your adjusting career, we can support you to achieve your goals. A role with Sedgwick opens the door to many benefits, including:

  • Structured programmes with clear timescales & transparent career pathways
  • Fully supported professional qualifications with rewards
  • Truly flexible working, a mix of office and home
  • Competitive salary
  • You will join an appropriate incentive (bonus) scheme
  • Fully funded company vehicle or cash in lieu allowance (Full UK driving licence essential)
  • You will join an appropriate incentive (bonus) scheme
  • Employee assistance programme for employee wellbeing
  • Life assurance
  • Group Income Protection

Our other benefits include:

  • Private healthcare plan (including pre-existing conditions)
  • A Self Invested Personal Pension Scheme
  • Annual leave allowance of 25 days + public holidays
  • Voluntary benefits – Purchase extra holidays, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps


The Role – Property Adjuster:

We now have an excellent opportunity for domestic loss adjusters across the UK. Your role will involve handling a portfolio of domestic losses, from visiting the customer to finalisation of the claim, and with appropriate experience under your belt you will progress to handling claims of values up to £100k. Full training will be provided to deliver the right outcomes for our customers, our Insurer clients and Sedgwick.

We will consider candidates with no loss adjusting experience but with the right attributes.

Our adjusters adopt a mix of site, home and office-based working throughout the week. You will also be required to engage and work with multiple internal and external specialists. When you do spend time in our office, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space.  It’s an ideal environment for working alongside and interacting with fellow colleagues.

Whilst you will be comfortable working on your own, you’ll be a core part of our extensive team of adjusters, and you will have dedicated technical and managerial support.


Required for this role:

  • Effective communication is crucial for this role as you will need to interact with policyholders, insurance companies, contractors, and other stakeholders.
  • Strong analytical skills to assess the cause and extent of the loss.
  • The ability to deal with property damage claims with complex situations and challenges.
  • Be accurate in assessing property damage and determining the appropriate compensation.
  • You will be required to handle multiple claims simultaneously, and so you must effectively manage your time, prioritise tasks, and meet deadlines to ensure timely resolution of claims.
  • The ability to listen and respond to people effectively whilst displaying empathy.
  • You should have strong negotiation skills to reach fair and satisfactory settlements for all.
  • There will be occasions when we require you to work away from home during exceptionally busy times, or when there is a business need in another region.
  • You should maintain confidentiality, avoid conflicts of interest, and adhere to professional standards and codes of conduct.
  • Knowledge of insurance policies, claims processes, and property damage assessment, or at least an understanding of home insurance and basic home construction.


Working at Sedgwick

Our company is a place where creative and caring individuals from all backgrounds can grow, feel valued, and make a difference. We celebrate diversity, which helps us connect with consumers, understand clients, support communities, and perform our best.

We offer flexible working options, including remote work, hybrid schedules, and adjustable hours for personal needs. As a flexible employer, we are open to discussing your specific requirements during the interview.

Sedgwick is an Equal Opportunity Employer.