Job title:               Customer Service Project Manager

Salary:                  £25,000 per annum

Location:              Glasgow

Job type:              Full Time, Permanent

Hours:                  35 hours per week, Monday to Friday, 9am to 5pm, a degree of flexibility may be required during busy periods

About Sedgwick

Start your career with Sedgwick. We provide meaningful, challenging work and a culture of learning. Our focus on professional and personal development means job security and a career path aligned to your skills and motivations.

Taking care of people is at the heart of everything we do, and we pride ourselves on our professionalism and expertise, delivering a first class service which is highly rated by our clients. Don’t just take our word for it – as winners of numerous awards for service delivery, technology and innovation over the years, we know what good looks like.

Our credentials depend on the strength and capability of our people and we take great care in making sure they’re empowered and encouraged to fulfil their potential. Personal accountability, a strong customer service ethos and a pride in what we do are at the heart of what we expect from our colleagues. In return, we offer development, a friendly, caring environment and a competitive remuneration package.

Your Role

When people contact us at Sedgwick, they can be facing an unsettling and stressful event. Our colleagues are responsible for much-needed support and assistance. In turn, we believe it’s important to do the same for them. At Sedgwick, caring counts®. This means supporting our clients, customers and colleagues with the same level of compassion.

Using your communication skills and customer service, you’ll project manage household property claims up to £100,000 in value.  You’ll have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors and other stakeholders to identify the best solution to support the customer and resolve their claim. And as an industry leader in innovating digital solutions, you’ll have access to a variety of technologies to support you and enhance the customer journey.

While you may already have experience of property claims handling, it’s not essential. We’re keen to hear from you if you’ve a passion for delivering exceptional customer service, or are a recent graduate looking for a career with the ongoing growth and development opportunities you’d expect from a global organisation.

Whatever your experience or background, you’ll benefit from a six month induction package including classroom training, on site practical experience and the guiding support of a mentor. The course is designed to get you up to speed on our systems and services so you can start delivering the exceptional service our clients and customers expect.

When You’ll Work

You’ll be contracted to work 35 hours per week – Monday to Friday, 9am to 5pm. However a degree of flexibility may be required during busy periods.

Benefits and Rewards

We offer an attractive starting salary from £25,000, fully funded apprenticeship qualification (to be achieved within 12 months), personal pension plan, healthcare scheme – and other excellent benefits you’d expect from working for a global organisation.

Applicants who are successful at interview will be subject to the following pre-employment screening; ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.

Sedgwick is committed to equal opportunity and diversity. We aim to ensure no job applicant or colleague receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.

Please click below to view our recruitment video for more information about us: