Job title:               Customer Service Advisor

Salary:                  £17,000-£19,000 per annum

Location:              Dereham, Norfolk

Job type:              Full Time, Permanent

Hours:                  40 hours per week, Shifts to be within 8am-7pm Monday to Saturday and Bank Holidays, and 10am-4pm on Sundays.

Benefits:              25 days holiday plus Bank Holidays


Business overview

Zest Car Rental is an award-winning internet-based holiday car hire specialist with a strong customer focus and a reputation for outstanding customer service.

We are looking for experienced contact centre staff members with a passion for being helpful and exceeding customer’s expectations. The successful candidates will join our existing contact centre team in providing award-winning service to our customers.


About you

Do you have experience in a Customer Service role? Are you passionate about helping and maintaining customer satisfaction? If so, this Customer Service Advisor position could be for you.


Job description for Customer Service Advisor

This Customer Service Advisor role involves taking inbound calls and replying to emails, building a rapport with customers, providing support to customers before, during and after the car rental period.

You will explain to customers the benefit in booking car hire with Zest, resolve issues during and after the car rental period, and go the extra mile to exceed customer’s expectations.


Requirements for Customer Service Advisor

  • A positive attitude and a passion for providing excellent customer service.
  • A confident, friendly and polite telephone manner.
  • Ability to empathise with all types of customer.
  • Excellent communication skills – both verbal and written.
  • Good time management skills.
  • Excellent attention to detail.