Job title:                Customer Service Advisor

Salary:                  £17,077 basic per annum plus £5,000 OTE through upselling targets

(Potential increase to £22,000 basic per annum)

Location:              Norwich, Norfolk

Job type:              Full Time, Permanent

Hours:                  Monday to Friday, 40 hours per week, between 8am – 6pm, 1 in 4 Saturdays, 1 in 8 Sundays. Future home working opportunities available.

Business overview

Epos Now is a market leading innovator and provider of POS systems. With an award-winning brand and massive company expansion, there has never been a more exciting time to join Epos Now.

We are looking for a Customer Service Advisor with a positive mindset, a proactive attitude and an excellent phone manner to join our friendly team.

Benefits worth getting excited about!

  • Increasing holiday allowance by one day per year of service!
  • Modern ‘London-style’ offices with PS4sping pong tables, summer tiki bar and an arcade machine!
  • Sing while you work, access to Spotify and a floor-wide speaker system!
  • Monthly staff outings with a team who describe themselves as “like a family”!
  • Avoiding sugar? Sorry! Regular treats and snacks for the entire team!
  • Earn more without hard selling! An unmatched commission scheme for all call takers.
  • Tons of progression! Every Customer Service Manager has been internally promoted!
  • Get saving for retirement early! We add to your company pension pot with Scottish Widows!
  • Free parking on site

What will the Customer Service Advisor be doing?

As a Customer Service Advisor you will play a vital role in providing excellent customer service to our clients. Duties include:

  • Dealing with telephone, chat and web ticket customer contact resolving queries in a timely and efficient manner
  • Training customers to use the Epos system over the telephone and using webinars
  • Developing meaningful customer relationships, being proactive in identifying and attending to customer needs
  • Working to call time and upselling targets, using a ‘soft sales’ approach to identify growth opportunities and review targets

Our ideal Customer Service Advisor:

  • Proven track record in a customer assistant, retail or hospitality setting
  • A positive and enthusiastic communicator with patience and empathy
  • A proactive, motivated learner who is able to work independently
  • Fantastic communication and interpersonal skills
  • Determination to succeed while displaying genuine care for our customers
  • A highly organised, flexible individual with great attention to detail and fantastic energy