Claims Handler – Third Party Property Damage

Job Type: Full Time, Permanent

Location: Nottingham

Working Hours: Monday – Friday (9am-5pm)

Salary: £Competitive DOE


  • Highly competitive salary
  • 25 days holiday
  • Additional day off for your Birthday
  • Company pension
  • Dental plan
  • Exam support and career progression
  • Employee assistance programme plus other excellent benefits you’d expect from a leading global organisation

Crawford is the largest publicly listed independent provider of claims management and outsourcing solutions globally with nearly 9,000 employees in over 70 countries around the world. Providing industry-leading services spanning across loss adjusting, surveying, subsidence, environmental, cyber risk, legal and more.

Opportunities – Claims Handler – Third Party Property Damage:

As a member of our Crawford Specialty Team, you’ll be:

  • Handling a caseload of Motor Third Party Property Damage Claims from cradle to grave, including negotiating, settling quantum, and assessing legal liability.
  • Reporting to the Highways & Utility Operations Manager you’ll proactively and efficiently process new instructions, managing them through the claims process in a proactive manner.
  • You’ll be liaising with various parties, including the claimant, local authorities, third parties and in some cases emergency services.  

Key Responsibilities – Claims Handler – Third Party Property Damage:

  • Throughout your thorough investigation you’ll collate all revenant details, taking ownership of all aspects of each claim to ensure you contribute to productivity targets, led by example and support your colleagues with effective planning of new and existing instructions.
  • You’ll have a licence limit to work to, referring upwards when necessary and escalating any point of concerns such as diverse information or inconsistent evidence provided to you.
  • Maintaining contact with all parties throughout the lifecycle of each claim is paramount, so you’ll be a natural relationship builder and develop trust through respect and speedy first-class resolution. You’ll also have the opportunity to be involved with project work from time to time, such as continuous process improvement or systems development input, or you could well develop your own project for improvements as ideas are always welcome.

About You:

We’re looking for a talented Claims candidate: someone that supports, understands and champions first class customer service. Property claims handling experience is preferred but we’d also be interested in candidates from a Claims or Insurance background that want to expand on their skills and knowledge.  You’ll also have/will be:

  • Customer / Client focused – always putting both first
  • Quality focused – providing quality service to both internal and external customers
  • Team Player – working with colleagues throughout the business
  • Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative
  • Proactive – making sure KPI’s and SLAs are met
  • Reactive – responding to daily workloads as dictated by customer requirements
  • The ability to handle and co-ordinate complaints and compliments
  • An achiever of targets – working proactively to ensure KPI’s are met and exceeded
  • A competent use of technology, including MS office. Training will be given on our Claims Software systems.

Due to the nature of our work, this role is subject to a satisfactory DBS check

Crawford & Company actively supports Equal Opportunities and embraces Diversity and Inclusion. So, what are you waiting for? Apply today, we’re looking forward to your application.